30-Day Money-Back Guarantee

At RDT Servers (Phoenix Solution - F.Z.E), we stand behind the quality of our services. We offer a 30-day money-back guarantee for all new customers. If you're not satisfied with our services within the first 30 days, you can request a full refund.

Eligibility for Refunds

• First-time customers within 30 days of initial purchase
• Services that have not violated our Terms of Service
• Accounts in good standing without any abuse violations
• Refund request submitted through proper channels

Non-Refundable Items

The following items are non-refundable:

• Domain registration fees
• SSL certificates
• Software licenses purchased on your behalf
• Custom development or migration services
• Services used beyond the 30-day guarantee period

How to Request a Refund

1. Contact our support team at refunds@phoenixsolution.com
2. Include your order number and reason for the refund request
3. Our team will review your request within 2 business days
4. If approved, refunds are processed within 5-7 business days

Partial Refunds

For services beyond the 30-day period, we may offer partial refunds on a case-by-case basis for:

• Extended service outages (beyond our SLA guarantees)
• Billing errors or overcharges
• Services not delivered as promised

Cancellation Policy

You may cancel your service at any time through your account dashboard. Upon cancellation:

• Your service will remain active until the end of the current billing period
• No refunds are provided for partial months of service
• All data will be retained for 30 days after cancellation
• You may reactivate your account within 30 days without data loss

Disputes and Chargebacks

We encourage customers to contact us directly to resolve any billing disputes. Initiating a chargeback without first attempting to resolve the issue may result in:

• Immediate suspension of services
• Collection proceedings for outstanding balances
• Inability to use our services in the future

Contact Us

For refund requests or questions about our refund policy:

Email: refunds@rdtservers.com
Phone: Contact your sales representative
Support Hours: Monday-Friday, 9 AM - 6 PM EST